1.Wallet Top-Up Orders
A wallet top-up order is completed the moment payment succeeds and tokens are credited to your wallet. Because the digital credit is delivered instantly, a completed top-up cannot be cancelled.
If a payment is initiated but not completed (for example, you close the payment window or the transaction is declined), no tokens are credited and no charge is retained. You may simply start a new top-up.
2.In-Progress Transactions
If a payment appears to be pending or stuck, do not retry immediately. Wait for the gateway to finalise the transaction and check your wallet balance. If your account is debited but tokens are not credited, contact us and the transaction will be reconciled in line with our Refund Policy.
3.Metered Feature Usage
Once a metered action (such as sending an email notification) has been initiated and tokens consumed, it cannot be cancelled. Where the underlying action fails through no fault of yours, tokens are automatically returned to your wallet as described in the Refund Policy.
4.Account Closure
You may request closure of your account at any time by contacting us at info@skelo.in.
Closing an account does not, by itself, create an entitlement to a refund of any remaining prepaid token balance, as tokens are prepaid digital credit. Where the account is administered by an institution or vendor, closure requests may need to be made through that organisation.
5.Changes to This Policy
We may update this Cancellation Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.
6.Contact Us
Skelo AI Tech LLP
15 Ground floor, Aptech Rudreshwara Chambers,
Yelahanka 4th Phase, Yelahanka New Town,
Bengaluru, Karnataka 560064, India
Phone: +91 88614 68386
Email: info@skelo.in